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Messaging-based Bug Soft-Locking PS4 Consoles


An exploit in the PS4 software is causing the console to be soft-locked upon receiving a message containing specific symbols, a user on ResetEra reports.

While details like whether or not you need to open the message or simply receive it to trigger the soft-lock seems to vary with each report, it is advised that all users disable messaging on PSN or set it to “Friends Only”.

Users reportedly affected by the bug say they have resorted to factory-resetting the hardware to undo it.

Sony has yet to comment on the bug at the time of writing.

For users without access to their PS4, the messaging settings can also be changed via the PSN app or the PSN website.